Online Advice 24/7

This gives accurate up to date advice covering a multitude of issues, including

Please go to this website before contacting us, as you may find the information you need

You can also access Web Chat advice from
10:00am to 4:00pm Monday to Friday by clicking here.

Please be aware that there may be a delay until an Adviser becomes free and is able to answer your chat request. If this will cause you an issue you may wish to access advice via one of other services as below.

Citizens Advice Website

Mendip Email Advice Service

Somerset Telephone Advice Service

Freephone 0808 27 87 842

Available Monday and Friday 10am - 4pm

Tuesday, Wednesday and Thursday 10am - 8pm

Please note there is high demand for this service.

Relay UK - if you can't hear or speak on the phone, you can type what you want to say:
18001 then 0808 223 1133

Cost of Living Community Access Points

You can now come and see us at one of our community access points

Frome Town Council, Frome.
Mondays from 10am - 3pm

Highfield House, Council Offices, Shepton Mallet.
Wednesdays 10am - 2pm

Consumer Query

Call the Consumer Helpline on 0808 223 1133 Available Mon - Fi 9am - 5pm

Universal Credit Help To Claim Helpline

Freephone 0800 144 8 444

Available Mon - Fri 10am - 4pm

Third Party Referrals

To refer someone in to our service