Citizens Advice Mendip

Adviser Debt Team Adviser

Part-time / full-time (negotiable)
£23,815 to £29,343, subject to experience
Shepton Mallet

Job Description
Citizens Advice Mendip helps people to resolve their legal, money and other problems. We put clients first with high quality advice services offered via a range of channels.

We are looking for an enthusiastic and motivated individual to join a skilled advice team who make a real difference to people’s lives.

The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients. You will be a meticulous individual, especially when maintaining case records for continuity of casework, and you’ll assist with research and campaigns work by providing information about clients’ circumstances. You will also be very well informed with regards to legislation, case law and policy changes relating to debt and benefits.

To be considered for the post, you will be self-driven with the ability to prioritise your own work, meet deadlines and manage your own caseload. A strong communicator across all media, you will be able to demonstrate effective writing skills and be adept in the areas of negotiation, representing and preparing reviews, reports, and correspondence.

We value all our paid staff and volunteers, offering a supportive environment within a charity setting that is truly committed to social justice. This role attracts a remuneration package with excellent terms including:

  • Competitive salary based on your experience
  • Flexible working arrangements
  • 6% pension contribution after probation period
  • Comprehensive Employee Assistance Programme
  • Holiday entitlement of 33 days per year (inc. bank holidays) pro rata
  • Professional membership fees paid

Closing date for applications: Friday, 31st July, 5pm
Online Interview date: Tuesday, 4th August

 Job Pack Download